When there is a need to use tap water or report problems with the external water system or family, customers only need to contact the water supply branches by phone attached follow this.
 

No later than 24 hours after receiving your request, the branch will send staff Come to survey, advise and carry out procedures for customers as required.

APPLICATION DOSSIER FOR WATER SUPPLY SERVICE

Private Households
Required documents: (according to the company’s forms)
Water Supply Application Form: 1 copy [Download here]
Water Supply Service Contract: 2 copies (for private household customers)
Appendix to the Clean Water Supply Service Contract: 2 copies
Attached documents: (1 photocopy)
Identity Card/Citizen Identification Card
Household Registration Book at the place of water installation / Temporary Residence Confirmation / Certificate of Land Use Rights

Companies / Administrative and Public Service Agencies
Required documents: (according to the company’s forms)
Water Supply Application Form: 1 copy [Download here]
Water Supply Service Contract: 2 copies (for company/administrative agency customers)
Appendix to the Clean Water Supply Service Contract: 2 copies
Environmental Protection Fee Confirmation: 1 copy
Attached documents: (1 photocopy)
Identity Card/Citizen Identification Card (of the legal representative)
Business Registration Certificate, invoicing information, letter of authorization (if the legal representative does not directly sign the contract)
Certificate of Land Use Rights
Land lease/loan contract (notarized, with a remaining term within 6 months)
In case the customer is a company leasing land: a written commitment from the landowner to pay the water bill if the tenant fails to do so is required.
To best meet customer needs, the time from receiving complete information to installing the water meter is approximately 2 to 5 days, and no more than 7 days. In special cases, branch offices may handle installation within 24 hours so that customers can have water for use as soon as possible.

Note: If possible and convenient, customers are respectfully invited to visit the nearest branch office at the addresses listed above to receive more detailed consultation on services from branch staff.