BINH DUONG WATER - ENVIRONMENT CORPORATION - JSC (BIWASE)

When there is a need to use tap water or report problems with the external water system or family, customers only need to contact the water supply branches by phone attached follow this.
 

No later than 24 hours after receiving your request, the branch will send staff Come to survey, advise and carry out procedures for customers as required.

APPLICATION DOSSIER FOR WATER SUPPLY SERVICE

Private Households
Required documents: (according to the company’s forms)
Water Supply Application Form: 1 copy [Download here]
Water Supply Service Contract: 2 copies (for private household customers)
Appendix to the Clean Water Supply Service Contract: 2 copies
Attached documents: (1 photocopy)
Identity Card/Citizen Identification Card
Household Registration Book at the place of water installation / Temporary Residence Confirmation / Certificate of Land Use Rights

Companies / Administrative and Public Service Agencies
Required documents: (according to the company’s forms)
Water Supply Application Form: 1 copy [Download here]
Water Supply Service Contract: 2 copies (for company/administrative agency customers)
Appendix to the Clean Water Supply Service Contract: 2 copies
Environmental Protection Fee Confirmation: 1 copy
Attached documents: (1 photocopy)
Identity Card/Citizen Identification Card (of the legal representative)
Business Registration Certificate, invoicing information, letter of authorization (if the legal representative does not directly sign the contract)
Certificate of Land Use Rights
Land lease/loan contract (notarized, with a remaining term within 6 months)
In case the customer is a company leasing land: a written commitment from the landowner to pay the water bill if the tenant fails to do so is required.
To best meet customer needs, the time from receiving complete information to installing the water meter is approximately 2 to 5 days, and no more than 7 days. In special cases, branch offices may handle installation within 24 hours so that customers can have water for use as soon as possible.

Note: If possible and convenient, customers are respectfully invited to visit the nearest branch office at the addresses listed above to receive more detailed consultation on services from branch staff.

When there is a need to change information information on the water supply contract, customers only need to contact the water supply branches water over the phone with the following:

CUSTOMERS PLEASE TRANSFER NAME ON WATER SUPPLY CONTRACT:
- Customer Case Buyers buying houses with water meters from BIWASE need to change the name on the contract, customers goods that provide home ownership or real estate sales contracts at the copper installation location lake. In case the customer is in the company's name, the customer must provide additional documents business license.

- Customer Case Customers need to change the house number on the contract: the customer provides a confirmation letter instead Change the house number of the Ward People's Committee at the address where the meter is installed. In this case Customers in the name of the company need to change their tax code or export address invoice, customer provides more business license.

- Customers must Paying off the outstanding water amount will be transferred to the new water meter name.

CUSTOMERS WANT TO STOP WATER SUPPLY CONTRACT WITH BIWASE
- Customers contact BIWASE to notify the temporary suspension of water supply and pay the outstanding amount of water on the meter at the time, the branch will send staff to contact to cut off the water and recover the meter. 

Note: If you have the conditions and time, you are cordially invited to come to the nearest branch office at the above addresses to be consulted by the branch's staff about the service in a proportional manner. more beautiful.

You can leave your information via page CONTACT

For water meter repair or relocation, please contact our water supply branches via the phone numbers listed below:
 

Information to be provided:
- Address of the location requiring repair, upgrade, or relocation.
- Current condition of the site/infrastructure.
- Name of the registered water meter owner (for upgrade/relocation requests) or the direct contact person (for pipe repair requests).
- Customer's phone number for staff contact.

1) Upon receiving this information, Branch staff will immediately contact the customer via the provided phone number to process the request.
2) Payment/Fees.

Cases Exempt from Payment / Non-Billable Services
- Repairs for non-customer faults: Cases where the customer reports a need for repair, but the fault/damage does not lie with the customer.
- Meter relocation for access: Cases where the customer requests moving the water meter from indoors to outdoors to facilitate monthly meter reading by Branch staff.

Cases Subject to Payment Based on Branch Cost Estimates:
- In case, repair requests where the pipe breakage/burst is caused by the customer's fault.
- In case, requests to raise or relocate [the meter/pipe] from one location to another at the customer's behest, provided such requests comply with Company regulations.
- In case where a contractor hired by the customer damages the water supply network. If the contractor refuses to cover the repair costs, the project/property owner shall be liable for payment to the Branch.

You can leave your information on the CONTACT page

- When there is a need to connect domestic wastewater or report problems about the wastewater collection system . Please contact the branches by phone.

- Immediately after receiving your request within 24 hours, the Branch will send a staff to inspect monitoring, consulting and checking in at customer's home.

- In order to have a plan to best meet customer needs, time from receipt of information information until the connection of wastewater pipes is completed for customers in about 5 to 10 days. For special cases, the time will be discussed and agreed specifically with the customer.

- In case of troubleshooting, as soon as information is received Branch will send staff to proceed processed within 24 hours to ensure the living for customers.

* Note: If you have the conditions and time, we respectfully invite you to the branch office nearest at the addresses below to be consulted by the Branch staff about the service more carefully.

* Phone directory of branches in charge
 

When a customer has a need for waste treatment, it's very simple, please do the following 02 steps:

Step II: Customers please contact one of the following addresses for specific instructions:
    1. Sales Department under the Waste Treatment Enterprise
       Address: Quarter 1B - Chanh Phu Hoa Ward - Ho Chi Minh City.
       Tel: 027 6564 528 - 0274 6564 529.
     2. Biwase Product Showroom. Tel: 0274 3897 906 - Zalo: 0333. 897 385

Step I: Customers please provide information:
    - Fill in customer information according to the form: “M08-QT18-PHIEU KHAO SAT.doc” and Send information slips via email: info@biwase-ets.com - salewte@gmail.com.
    - Within 02 days from the date of receiving the information, the Company will send staff to contact the customer to survey and advise on the Contract, cost, implementation time and related services.
    Registration form: “M08-QT18-PHIEU KHAO SAT.doc”

BIWASE CSKH App - A New Experience for Clean Water Customers

The BIWASE Customer Care Application (BIWASE CSKH App) is a utility software deployed by BINH DUONG WATER - ENVIRONMENT CORPORATION - JOINT STOCK COMPANY (BIWASE). With the desire to improve user experience in the digital age, the app enables more efficient interaction between customers and the clean water supplier.

In the future, the BIWASE CSKH App will replace the Zalo OA channel and become the official platform for customers to manage and monitor clean water services.
 

Key Features:
Look up water usage notices and water bills.
Receive water outage notifications.
Request in-home repair services.
Register for new water connections with just a few simple steps.

Benefits for Customers:
Convenience: Manage water services anytime, anywhere using your smartphone.
Security: Personal information and payment transactions are securely protected.
Efficiency: Save time and effort in managing your water services.

From May 2025, BIWASE meter reading and collection staff will assist customers with installing the application on their mobile devices when visiting households to collect water bills..

Download the App Now - Easy Clean Water Management

Customers are encouraged to quickly scan the QR code below to download the BIWASE CSKH App, track detailed water consumption data, and access clean water services directly on their smartphones.

(Customers can view and download the user guide [ HERE ] )