Customer Communication

Service - Related Questions.

How can I check my water bill?

Customers can look up their water bills on the company’s website at https://nuocbdg-tt78.vnpt-invoice.com.vn, via the BIWASE Customer Service App (CSKH), or by contacting the Customer Care Hotline (Call Center).

Can I change my current service plan?

Yes. You can upgrade or downgrade your service plan at any time in the account management section.

When is customer support available?

The company’s customer support service operates 24/7, including weekends and public holidays.

How can I report a water leakage?

If you encounter any issues, you can contact the support team directly via the hotline for prompt assistance.

Thanh Kieu

Small Business Owner, Thu Dau Mot Ward, Ho Chi Minh City

"I am very satisfied with BIWASE’s water supply service. The water quality is clean and stable, and most importantly, the bank payment process is extremely convenient, saving me a significant amount of time every month. The support staff are also very professional!"

Hoang Van

Household Customer, Di An Ward, Ho Chi Minh City

"Since switching to e-wallet payments linked with BIWASE, I have never missed a payment deadline. Managing my bills is easy, and reminder notifications are very timely. The quality of our household water supply is always well maintained."

Le Hung

Apartment Complex Manager, Thuan An Ward, Ho Chi Minh City

"BIWASE provides a stable water supply for the entire apartment complex, even during peak hours. Any issues, if they arise, are always handled promptly and professionally. BIWASE is highly reliable for long-term cooperation."

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